Book Your Dream Vacation With Us
Contact Us: +1-877-486-9036Fast • Secure • Best Fare
At faresindex.site (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Train Booking Assistance Service (the “Service”), including via our website and telephone helpline.
Please read this policy carefully. By using our Service, you consent to the practices described below.
We only collect information necessary to provide you with expert train booking guidance. This includes:
Personal Identification Information: Name, phone number (when you call us), and email address (if provided).
Travel Details: Departure and arrival cities, preferred travel dates, number of passengers, seat class preferences (Sleeper, AC, Chair Car, etc.), and train route inquiries.
Call Recordings (with consent): We may record customer service calls for quality assurance, training, and to accurately assist with your booking questions. You will be informed at the start of the call.
Technical Data: IP address, browser type, and website usage statistics via cookies (see Section 7).
We use your information solely to:
Provide real-time assistance over the phone to help you find train tickets, compare fares, understand seat classes, and explain refund/cancellation policies.
Suggest alternate trains, nearby stations, or waitlist options when your preferred train is fully booked.
Improve our guidance and customer support quality.
Communicate important updates about our Service (not for marketing).
We do not book tickets for you. You make the final booking on an official train booking platform. We never ask for payment card details.
We do not sell, rent, or trade your personal information. We may share limited information only in these cases:
With Your Direction: If you ask us to help check availability on a specific rail network, we may share travel dates and route info with that network’s public API. No personal identifiers are shared.
Legal Compliance: If required by law, court order, or government regulation.
Service Providers: Trusted third parties who help operate our phone system or website (e.g., call routing software), under strict confidentiality agreements.
We implement industry-standard security measures to protect your information:
All call recordings are encrypted and access-restricted.
Our website uses SSL/TLS encryption.
Phone conversations are not stored longer than 30 days unless needed for dispute resolution.
However, no method of transmission over the internet or phone is 100% secure. We cannot guarantee absolute security.
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request deletion of your call recordings or travel history.
Opt out of call recording by informing our agent at the start of the call.
Withdraw consent at any time.
To exercise these rights, contact us at: privacy@faresindex.site or call our helpline.
We retain your personal information only as long as necessary to provide our assistance service and for legitimate business purposes:
Call recordings: 30 days
Travel inquiry notes: 7 days
Website usage data (anonymized): 12 months
After that, data is deleted or anonymized.
Our website uses essential cookies to function properly (e.g., to remember cookie consent). We do not use tracking cookies for advertising. You can disable cookies in your browser settings, but some site features may not work.
Our website may link to official train booking platforms or rail network websites. We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before entering any personal or payment information.
Our Service is intended for adults (18 years and older) who are booking train travel for themselves or their family. We do not knowingly collect personal information from children under 13. If we discover such data, we will delete it immediately.
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised “Effective Date.” For significant changes, we may notify you via a notice on our website or by phone (if you have an active inquiry).
